Encountered a problem? Check out our most Frequently Asked Questions below – and if you can't find what you're looking for, search our complete FAQ database or drop our Customer Services team a line.

SKY GO Overview

What is skygo.co.nz?
What devices can I watch SKY GO on?
How many devices can I use SKY GO on?
Where can I use SKY GO?
Is SKY GO free for SKY customers?

Getting Started with SKY GO

What Apple devices can I get the SKY GO App on?
What Android devices will get the SKY GO App?
I can't find the SKY GO App in the Google Play Store?
How do I sign in to SKYGO.co.nz?
How do I register my device for SKY GO?
What is SKY GO?

SKY GO Channels and Content

What can I watch on SKY GO?

PARENTAL PIN

What is the Parental PIN on SKY GO?
How do I set up the SKY GO Parental PIN?
How can I change my SKY GO Parental PIN?
What happens if I enter the wrong Parental PIN for SKY GO?
How do I reset my SKY GO Parental PIN?
I've forgotten my PIN for SKY GO?
I’ve been asked for PIN but what I want to watch is rated below my selected Parental Control rating?

SKY GO Data Use

Can I use SKY GO without an Internet connection?
How much mobile data does the SKY GO App use?
How much data does video on SKYGO.co.nz use?

SKYGO.co.nz Performance Issues

SKY GO minimum system and software requirements for SKYGO.co.nz.
Troubleshooting Tips.

SKY GO App Performance Issues

Devices supported by the SKY GO App.